FAQ

By using our service to send or receive your files you have a dedicated and secure global cloud infrastructure where files are stored and encrypted on disk (AES-XTS 256 bits) in datacenters (AICPA SOC 2 Type II) on the European, American and Asian continents.

We neither sell nor share email addresses or personal data of our users with third parties. With due regard for the proper functioning of our service, we send an email to users that have made a recent or repeated transfer in the following cases important updates, changes in terms of use, limits, etc.

Your personal data is encrypted in transit using SSL/TLS (https) protocol, as well when at rest, according to the 256 bits advanced encryption norm, and each encryption key is itself encrypted through a set of main keys in regular turnover.

No, we do not consult the files that transit through our solution, unless abuse is reported - on a download link for example - and the said files are in contradiction with our terms of use.

Safety, confidentiality as well as integrity of the files you upload is our absolute priority. Thus, we are doing everything we can to guarantee their safety. In order to guarantee the integrity and confidentiality of data in transfer between TransferNow's website and the servers, all of the communications use the SSL/TLS protocol (Secure Sockets Layer/Transport Layer Security).

In addition to end-to-end encryption, files stored in our cloud are encrypted on disk (AES-XTS 256 bits).

If you lose the password associated with a transfer, it will be technically impossible to recover the stored file(s).